Professional
Service and Sales
- Satisfied customers by providing them with prompt, efficient service.
- Operated efficiently in a fast-paced sales environment while delivering quality sales services and diffused difficult or agitated customers appropriately while attempting to provide each with a sense of satisfaction.
- Developed customer needs-assessments and enhanced customer retention based on client consultations.
- Selected to participate in ‘outbound sales project’
- Excelled in sales performance, received recognition for leading sales and/or conversion rate.
- Completed intensive training in all major sales related areas.
- Ensured customer satisfaction by conducting customer follow-up on sales and service, addressing customer issues, and reviewing customer feedback.
- Earned recognition/compliments from customers through producing new business and performing acts of excellence in customer service acknowledged by specific customers.
- Established quality relationships with clients, resulting in repeat business and increased number of referrals.
- Played instrumental role in initial client contact; Generated increasing volume of service contracts by responding effectively to customer inquiries with information and by actively fostering leads, referrals, and sales opportunities.
- Mastered Time Management Skills by organizing, planning, and prioritizing work with the ability to monitor personal performance.
- Appointed by management to participate in ‘ATP team’ (Authorized Treating Physician); Contributed with demonstrable detail orientation, multi-tasking, and organizational proficiency.
- Possessed clear vision for success with aptitude to establish goals, develop strategies, and engage with clients, management, staff, and team members.
Communications
- Conveyed complex product information, developed rapport rapidly, built strong relationships with customers, and delivered high-impact sales presentations.
- Utilized exceptional interpersonal skills to interact effectively with customers, assess customer needs, quickly assimilate product knowledge, and adeptly deliver presentations
- Acted as a spokesperson/ representative for benefit/ on behalf of CEO/ company at business-related functions (i.e.: trade shows/ conventions).
- Demonstrated outstanding relationship-building, follow-through, and customer service as a results-oriented leader committed to success and accustomed to maintaining strong client relationships.
- Collaborated with customers, partners, and internal support system to ensure successful implementation of solutions with extensive experience in conflict-resolution.
- Communicated detailed corporate knowledge and strategic initiatives.
- Skilled at training, developing, counseling, and coaching team members and clients.
Leadership
Responsibilities and Corporate Training Roles
- Took initiative to administer department-wide needs-assessment, identifying critical needs and requirements. Developed ‘Customer Service Department Enrichment Platform’; Delivered presentation to management. Some key points implemented.
- Requested by team lead/ trainer at myMatrixx to develop new training materials/manual to be utilized during training of new hires.
- Designed detailed trend analysis report, for the purpose of improving customer service department by eliminating internal errors.
- Invited to host personnel training class by trainer on the topic of the outbound project
- Co-managed day-to-day agency functions in the absence of the owner cooperatively, in conjunction with a fellow colleague.
- Cultivated methods to maximize quality and efficiency of customer/ personal service to ensure productivity, working completely unsupervised.
- Routinely designated by management to conduct ‘side-by-sides’ (an introductory hands-on, one-on-one training session for newly hired employees).
- Mentored and assisted associate staff.
- Cited in performance reviews for excellence in relationship building and taking on leadership roles.
Virtual
Performance [Telecommuting]
- Performed efficiently from home office during On-Call rotations
- Considered as an candidate for ‘work-from-home project’ before opting for ‘outbound’
- Successfully completed undergraduate courses through Florida State University collaborating with students and instructors through means of telecommunications (i.e.: email, telephone, video chat, instant messaging, website tools, etc.)
Entrepreneurship
- Composed health-related articles and authored other articles as a freelance columnist/ writer for various publishers.
- Developed integrated marketing plan for a small property maintenance business, including design, publishing and promoting of 15-page website, as well as cost-efficient promotional products and solid advertising campaign to suit business needs.
- Designed, published and promoted 35-page website to market freelance writing [services], including various styles of work and samples of skill level/expertise
